Refund policy

 

If you wish to return any item(s) you have purchased, you can return via post to our online store within 14 days from the date of purchase. Return postage costs will be at your expense, unless the item(s) returned are faulty. In this instance, postage will be incurred by FEMALE. 

 

We encourage you to return your parcel via a trackable post service as the parcel will remain the property of the purchaser until received by FEMALE.

 

Store purchases cannot be returned online, only in store. IMPORTANT "SALE" items and/or "FLASH SALES" *40-60% OFF purchases can not be returned or refunded unless the garment is deemed to be faulty. 

 

We want to ensure you are happy with your purchase and offer a exchange or store credit on your item(s) provided that:

  • The item is received by FEMALE within 14 days (inclusive) from the date of purchase.
  • You provide your original FEMALE receipt upon item return.
  • The item is in original saleable condition with all original tags, is unworn, unopened and unused.
  • A return request is submitted to FEMALE in writing prior to return parcel being sent.
  • If you are not able to comply with these requirements, FEMALE reserves the right to refuse an exchange or refund.
  • The following items are unable to be exchanged due to change of mind for hygiene reasons: Underwear, Swimwear, Earrings, Jewellery and Hair accessories.

RETURNS - Please read carefully...

We want you to be 100% happy with your purchase from us. If you have an issue with fit and/or find a fault on any item purchased in-store or online, you can return it to our retail store or to our online team within 10 days of receipt *conditions apply (please call us on 0749727511 to approve any/all returns) and please keep in mind a "Change of Mind" or "Incorrect Fit" does not constitute a refund...*** Where and If FEMALE agrees to refund a "Change of Mind" or "Incorrect Fit" purchase and the customer has taken up our "FREE FREIGHT" over $100 offer; the customer will be liable for both the cost of return and a deduction of the freight cost from the original purchase price when refunded. A further credit Card 2%, AfterPay 6%, Zippay 6%, Laybuy 6% and/or PayPal 5% Fee(s) also applies to any/all Refund Approved transactions relating to a "Change of Mind" or "Incorrect Fit" purchase (Faulty items are not subject to these conditions)...

Cost of Return

When returning items to our online team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.

To return your order to our online team, please send to:

FEMALE Store

Shop 22, 57-63 Dawson Hwy

GLADSTONE QLD 4680

FAULTY ITEMS

As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

  • Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
  • Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality you may be entitled to a repair, replacement or refund. 

If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by heading into your local store or contacting the store on 0749727511. You must be able to:

  • Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
  • Return the product to us (where you are unable to return to an E-Male store with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).

Photographs alone will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.

Where a product requires assessment by the supplier of the goods, this process can take 2-6 weeks. While we will do everything we can to ensure a resolution is reached as quickly as possible, we cannot provide an exact time frame within which the supplier will assess the product. 

Online Cancellation Policy

FEMALE reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. E-Male may do this for example, but without limitation, where:

(a) FEMALE’s suppliers are unable to supply Goods that they have previously promised to supply;

(b) an event beyond FEMALE’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that FEMALE is unable to supply the Goods within a reasonable time;

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;